Back Office Outsourcing

Business Process Outsourcing is often divided into two categories – Back Office Outsourcing and Front Office Outsourcing.

Back office outsourcing refers to internal business functions including Information Technology, Human Resources, Administration and Finance and Accounting.

These are integral part of a company’s business process which helps the business to run smoothly.

Tasks associated with Back Office Outsourcing include IT and network administration, data entry, data management, research, payment processing, quality assurance and accounts processing and management.

In contrast, Front Office Outsourcing generally refers to those business functions that are customer related.

These include sales, marketing, customer inquiries and technical support. Tasks include telephone marketing, help desks, customer support and market research.

What type of Back Office Services can I Outsource?

Virtually any type of back office function can be outsourced. For example:

• design, development and management of company websites;
• social media management;
  
• researching cases and legal precedents for legal matters;
• research and data entry for media analytics agencies;
• processing of insurance and medical claims, management of accounts receivables, payables and payroll; and
• administrative functions that support the trading of securities.

So what does iSapience do?

We deliver back office outsourcing solutions that are tailor made to your business.

First we develop an in depth understanding of your business, culture, work processes and what it is that you want to do.

Once we have a clear understanding of your business, we then develop a tailor made solution to meet your business requirements.

These include designing and establishing the systems to deliver the service including IT, people, workflow, reporting, service benchmarks and quality control.

We recruit the best people and then train, deploy and manage them as well to deliver the back office service to your business.

What about if I want to establish my own Off-Site Back Office?

If you want to establish your own off site operations in the Philippines, we deliver turn key – tailor made solutions to meet your business needs.

We provide complete project management including:

• Management of the project life cycle from strategy development, advise on re-engineering your business processes, defining the work, implementation and offsite management;
• Management oversight once your operation is established;
• Recruitment, selection, induction and training of qualified and skilled staff;
• Accounting, IT and Office Solutions; and
• Legal services – our partner is a prominent law firm in the Philippines.

Once we have established your back office operation, we hand this over to you. Alternatively, we can provide management oversight if required.

What are the benefits of Back Office Outsourcing?

Outsourcing your back office will enable you to access our high quality and experienced team and achieve savings of up to fifty per cent.

It will allow you to focus on your core business including growing your customers rather than on high-volume, process-oriented tasks that we can perform equally, if not more efficiently.

It will also give you the flexibility to grow your team or reduce it in size without the associated costs.

How much will it cost to Outsource my Back Office?

The cost will depend on the type of outsourced service that we deliver.

Project Consulting (Australia and US)

Where we deliver the services in Australia or the US such as management consulting, project management, economics research, international arbitration and mediation and funding origination, our rates are based on the prevailing rates in these countries.

Our consulting team are all highly qualified and experienced and currently practising in their respective fields.

Project Consulting (Australia/US + Philippines)

Where we deliver the services both in Australia and the Philippines such as the case for our turn key projects, the rate is based on the prevailing Australian rate and the Philippine rate.

For example, a turn key project will comprise an Australian project manager and staff from the Philippines.

The total rate is then calculated based on the prevailing rate in Australia for project managers and the prevailing rate in the Philippines for the staff from the Philippines.

Cost Per Staff (Philippines)

Cost per staff will depend on the type of service to be delivered and their skills and qualifications. This can be charged either on a monthly rate or hourly rate.

The monthly rate typically starts at around $800 per month and above. Hourly rates starts from $6 – $8 per hour and above.  

For example, the rate for a staff providing administration support will be at the lower end. On the other hand, a full stack web developer or CPA qualified accountant will be at a higher rate.  

How do we get started?

For a confidential discussion, the quickest way is to give us a call on m. 0411 812425.

Alternatively, you can send us a message on the ENQUIRY FORM below and we will get back to you within 24 hours.