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About Us

Background


It was in 2000 that I hopped on the plane at Sydney airport and set up an office in Manila.

Not long after that, I went to Hyderabad in India to check out a medical transcription company servicing US based medical agencies.

It was also at around about this time that I was asked to invest in a Call Centre business in Manila.

Along the way, I have successfully provided Consultancy and Project Management to clients from Australia, Indonesia, India, China, Hong Kong and Malaysia as well as established and operated businesses in international trading, call centre, ecommerce, digital, advertising, warehousing and distribution, retail, FMCG and gaming.

Having worked in Manila and the region for so many years gave me an intimate understanding and appreciation of the country’s businesses, capabilities, work culture, customs and mindsets.

This vast business experience and wealth of knowledge gave me the impetus to establish iSAPIENCE to help businesses access customised high quality business process outsourcing and managed services.

Our focus is to deliver to businesses high quality business process outsourcing solutions backed by the best people and the best customer service.

 

Team


Our Team have extensive experience in Business, Management, Information Technolgy, Call Center Operations, ICT, Law, Accounting, Finance, Economics, Sales, Marketing, Business Systems and Human Resources.

All our Principals have multiple high level formal qualifications with most from top international Universities.

 

Business Process Outsourcing Solutions


Our Customised Business Process Outsourcing and Managed Solutions include:

  • Tailor Made Business Process Outsourcing Solutions
  • Digital and Internet Marketing
  • Information Technology
  • Back Office
  • Legal
  • Accounting CPA
  • Finance and Economics
  • Research and Data Entry

If you want to establish your own off site operations in the Philippines, we can deliver a turn key – tailor made solution for your business.

 

Complete Project Management


We provide complete project management including:

  • Management of the project life cycle from strategy development, advise on re-engineering your business processes, defining the work, implementation and offsite management;
  • Management oversight once your operation is established;
  • Recruitment, selection, induction and training of qualified and skilled staff;
  • Accounting, IT and Office Solutions; and
  • Legal services – our partner is a prominent law firm in the Philippines.

 

Are You Restructuring Your Company?


If you are looking at restructuring your company to increase your efficiencies and competitiveness, we can work with you and review and map your business processes.

We can then advise you on how you can restructure your business operations to improve productivity, efficiency, competitiveness and how to get the most out of outsourcing as a valid strategy for your company.

We deliver our services from our office in Australia, the US and/or at our new and modern business facility in Ortigas Centre in the heart of Manila, Philippines.

Please feel free to give me a call on +61 0411 812425 or drop me an email: rl@isapience.net.

Robert Leroux, Managing Director

 

 

Let’s chat. Drop us a line and we will get back to you promptly.

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